Product Repair & Warranty Information

Return and Repair Process

NOTE: ALL returns and repairs require a valid Returns Authorisation Number (RAN),

Step 1: Complete the form below and we will send you a Returns Authorisation Number (RAN) via email.
Step 2: Download and complete the Goods Return Form. Download Word Document | Download PDF
Step 3: Return equipment, completed Goods Return Form and your Proof of Purchase.

Proof of Purchase only required if the equipment is within Warranty Period.

Warranty Information

Mini-Ductor Venom (MD-888) 2 Year
Mini-Ductor II+ (MD-800P) 1 Year
Mini-Ductor II (MD-800) 1 Year
Mini-Ductor 12V (MD-500CE) 1 Year
Mini-Ductor 110V (MD-700CE) 1 Year
Inductor Pro-Max Kit (PM-2000-U3-CE) 1 Year
Inductor Pro-Max Power Unit (PMP1-CE) 1 Year
Attachment (U555) 1 Year

Request a Returns Authorisation Number (RAN)

RAN Request

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Your Contact Details

Your Name *

Email *

Contact Number *

Company Details

Business Name

Full Business Address:

Your Product

Your Model

Serial Number

Date of Purchase

Terms and Conditions

• A valid RAN is required before you send us the equipment, completed Goods Return Form and Proof of Purchase (if within Warranty Period).
• All faulty goods under warranty are replaced within 30 days and repaired up to the 12-Month warranty period. (24-Month for Mini-Inductor Venom), after this period there will be a charge for the repair.
• Our standard repair charge is £160+VAT, which includes a 3-month manufacturer’s warranty.
• Any returns package not clearly showing the RAN number on the outer packaging WILL NOT BE ACCEPTED. We will instruct the delivery agent employed to return the goods to the sender.

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